Once they have made a choice, they call the hotel to make a reservation and they are asked questions to register their information in their booking system. Types of Reservation Guaranteed Advance Deposit Credit Card Guarantee Pre Payment Corporate Non Guaranteed 3. Types of Reservation Guaranteed Advance Deposit Credit Card Guarantee Pre Payment Corporate Non Guaranteed 3. A short and crisp write up on the reservation process in a hotel Receptionist: Good morning. I did not think that this would work, my best friend showed me this website, and it does! Reservation is one of the major section of the front office department which plays the central role and is responsible for booking the hotel room. These forms will be processed on a … Following are the most popular reservation systems − In order to provide past, present and prediction information, a management … The Effect of Room Service, Comfort, and Reservation Process on The Performance Dimension Evaluation: The Case of Grand Mercure Hotel Gajah Mada Jakarta By carefully observing the conversation between hotel receptionist and customer you should get some idea about how room reservation is done at front desk of the hotel. A hotel reservation system, commonly known as a central reservation system (CRS) is a computerized system that stores and distributes information of a hotel, resort or other lodging facilities [1 What days do you need that reservation, sir? Guest Reservation is one of the important key points of the front office. That could be the management of hotel check in, to managing deep cleaning processes. The establishment for the reservation used manual system through searching and writing down the information about the reservation in a logbook. The chart for the Function of the Reservation Department. Hotel Reservation System--You can edit this template and create your own diagram.Creately diagrams can be exported and added to Word, PPT (powerpoint), Excel, Visio or any other document. Jack: Yes, it was and that’s how nine out of ten hotel conversations are. Whether you’re looking for hotels, homes, or vacation rentals, you’ll always find the guaranteed best price. Enter required city and stay-date 2. Get the iOS App. HOTEL BOOKING PROCESS - TourCMS Once it is booked, it is booked (TourCMS won't allow overbooking). Hotel bookings will be responded to the same day. Hotel Reservation System is a transaction processing system. Rich: That was very nice. May I have your full name, please? Description with UML for a Hotel Reservation System Door Janne Louw 10-05-2006. Section 3: DTS/TMC Reservation Process . This mode of reservation is fast and very convenient. 4 AA2534 06JUL ATLDCA HK1 425P 810P / E . Jack: Let’s do it. It is includes rich examples, templates, process flowchart symbols. We have made it easy for you to find a PDF Ebooks without any digging. among the different systems needed to run a hotel (property management, central reservation, customer relationship, revenue management and channel management, to name just a few). A: My name is John Sandals. Amanul Islam Submitted to: Consultant of IDB-BISEW Project. Creately diagrams can be exported and added to Word, PPT (powerpoint), Excel, Visio or any other document. Title: Hotel Reservation Process Author: dmoody Created Date: 7/18/2006 2:38:56 PM Welcome to The Grand Woodward Hotel.Client: Hi, good morning. B: Our room rates recently went up. My friends are so mad that they do not know how I have all the high quality ebook which they do not! Front Desk Receptionist. Review these expressions and read the sample conversation. Reservation is the most important part of any hotel system, this process should be efficient. Questions to Ask When Making a Reservation. In order to read or download hotel booking process tourcms ebook, you need to create a FREE account. So it can serve the commercial goals of the hotel. Enterprise Hotels, Lise speaking. Ogirima et al. Rich: This time when you listen we want you to listen for the problems that Richard Spencer has at the hotel. hotel and completing the reservation process by notifying the system about the fact that the guest came to the hotel and received keys to the booked room. There are different questions that you can ask and make during a hotel reservation. A reservation, therefore, is this bilateral contract between a hotel and a guest, according to which the hotel must provide the specified room type to the guest and the guest must agree to pay all relevant charges.This is also known as a contract of booking or a confirmation letter for the reservation.. It enables one to check available inventory and complete an online booking form making the reservation process more efficient and less time consuming. To achieve this, you need effective hotel management processes and workflows.. Hotel management is defined as “the management of all things related to the hotel business“. Reservations Process in Hotel 1. The layout of their online system is clear and userfriendly. Is that okay with you, Mr. Sandals? The hotel reservation system can be synced, not only with your current website, but also with Facebook. What days do you need that reservation, sir? Previous; Next; Type of Reservation. Check your vocabulary: picture matching Write the correct word s in the boxes below the pictures. Individual or group activities have to secure hotel reservations to have the entire venue booked. #ActivityDiagram #HotelReservation #ActivityDiagramTemplate #UML A: I'm planning to visit New York from Friday, April 14 until Monday, April 17. The present study presents a comprehensive and definitive hotel property development framework, which includes critical success factors and components for hotel development. I. Hotel request . It makes the reservation process computerized and thus helps one to undertake a large amount of transactions at a low cost. to fill their details on a reservation form. All request for room reservations are received and processed in this section for a systematic arrival of guests without any confusion. Verbal Mode: Reservation requests may also reach the hotel through verbal mode or oral communication i.e. Proposal for Hotel reservation using PHP . Repeat A: I'd like to reserve a hotel room. Reservation is a complete process of booking that is conducted by to parties. It makes the reservation process computerized and thus helps one to undertake a large amount of transactions at a low cost. Failure to check-in to the hotel on the scheduled arrival date (No-show) will result in a 3 nights room and tax penalty charge and a forfeiture of the reservation. Reservation section is located back of the reception due to the location problem in the hotel. Taking a Reservation. Use PDF export for high quality prints and SVG export for large sharp images or embed your diagrams anywhere with the Creately viewer. The hotel will process the reservation request on the basis of the details given. this is the first one which worked! ConceptDraw is Professional business process mapping software for making process flow diagram, workflow diagram, general flowcharts and technical illustrations for business documents. Reservation and reception are similar as they play the similar role of booking the room in the hotel. NYC Emergency Management (NYCEM) is making their best effort to accommodate staff at hotels near their facility. c. A reinstated No-show (if participant checked into hotel on later date) will result in a 1 night room and tax penalty charge. Activity diagram for hotel reservation system, which shows the flows between the activity of customers, manager, reservation system and hotel bookings. HThe reservation process requires guests to fill their details on a reservation form. Reservation is a complete process of booking that is conducted by to parties. Hotel Reservation agents should be aware of several factors when quoting rates during the reservation recording process including:- Supplementary charges for extra services or amenities Special promotions in effect for the dates requested, if any What date are you looking for? XD. It is includes rich examples, templates, process flowchart symbols. Hotel Guest Reservation procedure – the only guide you should read; Basic tips for room reservation on telephone for hotel front office staffs ; Meaning and function of reception desk of a hotel; How a Hotel Receptionst can show his salesmanship; Script 2 – Unsuccessful Hotel Room Reservation Conversation in English. May I have your full name, please? 2. 1. Create a free account to download. The most important entity in the Reservation process is the Rooms, reserving Rooms in a hotel should be dynamic, and the whole process should be done in And what is the exact date of your arrival?C: The 24th. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Hotel Booking Process Tourcms . Project proposal presentation of hotel reservation system Outline for System Proposal of Hotel Reservation and Information System Preparing by Md. Vocabulary: Hotels Do these exercises to help you learn words to talk about staying in a hotel. 1. Source. B: That should be no problem. hotel facilities. With many hotel reservations done online, there are online tools you can use to compare rates and shop around before booking the right room for you and your family. I get my most wanted eBook. Hotels.com is a leading online accommodation site. RESERVATIONS Reservations is an act of keeping or taking the room request and process the booking in the hotel database which acts as a base data for the guest to check in. INTRODUCTION Management information system, or MIS, broadly refers to a computer-based system that provides managers with the tools to organize, evaluate, and efficiently manage departments within an organization. Whitney System An old reservation system for hotel accommodations. This paper. The most important entity in the reservation process is the rooms, reserving rooms in a hotel should be dynamic, and the whole process should be done in an effective way to maximize the hotel profits [2]. Hotel Reservation System Hotel OAK-RAY, Kandy Prototype Presentation ... Hardware Requirement CLIENT SIDE SERVER SIDE Intel Pentium Dual Core Intel 3.00GHz Processor Mouse 2GB RAM Keyboard Network Interface Card Network Interface Card 1 GB RAM 32 bit color display 1024x768 standard 21. Use PDF export for high quality prints and SVG export for large sharp images or embed your diagrams anywhere with the Creately viewer. Reservations Process in Hotel 1. The hotel check-in procedure has evolved over the years, ultimately becoming faster. A hotel reservation system is a software application that is implemented by hotels to allow guests to create secure online reservations. Get the Android App. This allows guests to reserve rooms in a way that is convenient for them via social media. Reservation is • The manual booking system system is guaranteed by giving credit card details or … The critical success factors for hotel deve-lopment were identified by asking the f 2. This online system shows a picture of the hotel room. Must collect our Professional spoken English guide – English for Hotel and Restaurant Workers for hundreds of real life hotel dialogues, English vocabulary and spoken lessons. The reservation process requires guests Hansonic hotel. All request for room reservations are received and processed in this section for a systematic arrival of guests without any confusion. - Guests can browse through to get information easily. In 2005 the task was given to me to extend the systems functionality. If there is a survey it only takes 5 minutes, try any survey which works for you. Just select your click then download button, and complete an offer to start downloading the ebook. In this post you will find questions that are usually asked when people are making a reservation and two hotel reservation dialogues. So when it comes to booking the perfect hotel, vacation rental, resort, apartment, guest house, or tree house, we’ve got you covered. This mode of reservation is fast and very convenient. Many thanks. B: Hello, Mr. Sandals. To get started finding Hotel Booking Process Tourcms , you are right to find our website which has a comprehensive collection of manuals listed. in person or over the telephone. ConceptDraw flowchart maker allows you to easier create a process flowchart. or. A personalized reservation form for whatever occasion you plan to have would certainly give a huge boost to your hotel business. lol it did not even take me 5 minutes at all! A … Finding a good hotel and making a reservation can be stressful, especially if you are trying to book a hotel room for a large family or at the last minute. Reservation is the most important part of any hotel system, this process should be efficient so it can serve the commercial goals of the hotel. Reservation process is the Rooms, reserving Rooms in a hotel should be dynamic, and the whole process should be done in an effective way to maximize the hotel profits. Repeat A: I'd like to reserve a hotel room. Then check your understanding with the quick quiz. A rate is a mechanism to control b. 2 Introduction Since 2001 I’ve been working for a small web-solution provider called Remotion. 06/09/2020 iii This document is maintained on the DTMO website at https://www.defensetravel.dod.mil. The role of the reservation department is not limited to making a reservation. A hotel reservation system works by processing secure online reservations made through a hotel’s website. Yield Management A variable pricing strategy, based on understanding, anticipating and influencing consumer behavior in order to maximize revenue from a fixed, perishable resource. Find out more here. FAX/MAIL: Complete the NAMM Hotel Reservation Form and submit via fax or mail to the Nashville Housing Bureau. June 09, 2020. How long will you be staying? Hotel Booking Process Tourcms A booking process determines how the user navigates through a series of sequential phases in an online hotel reservation. The data is then passed onto a backend system which can be accessed by hotels to manage bookings. d. 2. 1. We believe the key to unlocking this kind of success is aligned with delivering a 5-star experience consistently. ConceptDraw flowchart maker allows you to easier create a process flowchart. Cloud-based technology is driving innovation and consolidation, making deeper integrations possible among those core systems. My name is Michelle. Presented BY-NVQ-5 in ICT student (Group-D) H.H.T.R.R. Download with Google Download with Facebook. so many fake sites. State chart Diagram A ( Hotel Reservation ) ( State Chart Diagram (UML)) ... Excel, Visio or any other document. they pay the hotel and the air ticket directly, the traveller should not make a travel expense claim for these costs. Keywords— MIS, Hotel Reservation, Hotel efficiency, Computerized reservation Process. Reservation is guaranteed by giving credit card details or by cash deposit. Sometimes there is a small variations in the questions asked or answers given but the essence of a hotel reservation remains the same. ConceptDraw is Professional business process mapping software for making process flow diagram, workflow diagram, general flowcharts and technical illustrations for business documents. hotel facilities. the hotel development process has unique and very specific characteristics that are not reflected in the available development frameworks. Process the reservation Enter data in all required fields, including the company name (even if the company does not have an account with the PANTONE hotel). Return flight request . The layout of their online system is clear and userfriendly. Lima Akter. NAMM does not process hotel reservations. Ivanovo Mathew (2008) defined Online booking "as a tool to store, publish and update the dynamic data availability and prices and additionally provide the users with a regular reservation process". Guest Reservation is one of the important key points of the front office. Printed copies may be obsolete. The travel expenses that are funded externally may be processed in several ways: 18.1 Travel expenses paid directly to the supplier Where the third party pays for the travel expenses directly to the supplier, i.e. Rich: But sometimes you can have a few problems, so we want to do another practice conversation where things don’t go quite as smoothly. It lets the hotel in charge of over margins and pricing strategy. We have two types of customers in the hotel; individual customers and group customers, and the person who is responsible for reservation is the front office manager. The common problem of sending input data through the GET method was also solved. Please do not mail or fax forms to NAMM Headquarters because this will delay your request. Our library is the biggest of these that have literally hundreds of thousands of different products represented. This means that consumers will cross-shop and try to find the best deals from vario us OTA. Åî”İ#{¾}´}…ı€ı§ö¸‘j‡‡ÏşŠ™c1X6„�Æfm“��;'_9 œr�:œ8İq¦:‹�ËœœO:ϸ8¸¤¹´¸ìu¹éJq»–»nv=ëúÌMà–ï¶ÊmÜí¾ÀR 4 ö This A hotel reservation system is a crucial tool in making sure you and your guests have an easy and convenient booking process. A: I'm planning to visit New York from Friday, April 14 until Monday, April 17. We’re passionate about travel. It enables one to check available inventory and complete an online booking form making the reservation process more efficient and less time consuming. Its modular architecture makes the application more error-resistant and flexible for any changes therefore easy to add new functionality. Is that okay with you, Mr. Sandals? 2. bedroom bathroom single bed double bed twin beds toilet reception shower pillow towel lift manager . Do you have any vacancies?R: Yes sir, we have several rooms available for that particular weekend. My name is Michelle. n»3Ü£ÜkÜGݯz=Ä•[=¾ô„=ƒBº0FX'Ü+œòáû¤útøŒûG”,ê}çïé/÷ñ¿ÀHh8ğm W 2p[àŸƒ¸AiA«‚Nı#8$X¼?øAˆKHIÈ{!7Ä. in person or over the telephone. It maintains records of the hotel occupancy, which help in planning sales and marketing strategies etc. Procedures are Enquiry for reservations,Determining the room availability,Excepting or dying the request,Documenting the reservation details,Confirming the reservation request,Maintaining the reservation record,Compiling the reservation report Finally I get this ebook, thanks for all these Hotel Booking Process Tourcms I can get now! PDF | This paper presents the research and findings of a student registration system at Methodist University College Ghana. Reservation Process and Procedure; Hotel Diary; Advanced Reservation Chart; Whitney Rack; Go back to subject. uml statechart tech software state chart. Reservation Process Guide. For example, a user may: 1. Once hotel confirmation is secured, details and other relevant information will be sent to employee by the NYC Health + Hospitals hotel liaison. Additional to that you can make other questions that you might have to the receptionist. What is a booking process? DOI: 10.4018/IJTHMDA.2017070104 Corpus ID: 116105994. The Travel Consumer Survey[15] showed that "nearly two in five online travel consumers say they believe that no one site has the lowest rates or fares." Reservation Process - Free download as Word Doc (.doc), PDF File (.pdf), Text File (.txt) or read online for free. De Silva - KQ/16/ICT5/1/0023 … Every day, we inspire and reach millions of travelers across 90 local websites in 41 languages. Reservation is guaranteed by giving credit card details or by cash deposit. internet more suitable for hotel reservations compared to inexperienced peers. Reservation Department Importance in Hotel Industry, Introduction to the Reservation Department, Main Functions of the hotel reservation department. Complete Patent Searching Database and Patent Data Analytics Services. In order to read or download Disegnare Con La Parte Destra Del Cervello Book Mediafile Free File Sharing ebook, you need to create a FREE account. B: Hello, Mr. Sandals. Kasanggayahan Village was an establishment which you could stay whole day or overnight. B: Our room rates recently went up. Table of Contents . An efficient and effective reservation system is what adds to the hotel’s profitability. In this system there are more advantages rather than a manual hotel reservation. Hotel Guest Reservation comes through various media, such as: Website Telephones Letters Telex (outdated) Fax E-mail Telegrams Cables Personality Reservation may […] Hotel booking process design & usability Travel UCD – February 2003 3 Executive summary Overview This report analyses the primary user interface and usability aspects of the booking process within hotel websites. B: That should be no problem. I'd like to make a reservation for the third weekend in September. Easy. You can edit this template and create your own diagram. A: My name is John Sandals. Hotel Guest Reservation comes through various media, such as: Website Telephones Letters Telex (outdated) Fax E-mail Telegrams Cables Personality Reservation may […] HThe reservation process requires guests to fill their details on a reservation form. Contemplate the room key, for instance, the traditional room key has been replaced with a card, then a room code and now an even faster more efficient virtual key.. Our Hotel Check In Procedure Template offers another avenue for progression towards a more efficient and faster check in process, by … RESERVATIONS Reservations is an act of keeping or taking the room request and process the booking in the hotel database which acts as a base data for the guest to check in. In 2003 a colleague and I developed an online hotel reservation system called simply HRS. Other features may come with it – for example, the automation of reservation confirmation emails. Procedures are Enquiry for reservations,Determining the room availability,Excepting or dying the request,Documenting the reservation details,Confirming the reservation request,Maintaining the reservation record,Compiling the reservation report Here are some typical phrases and expressions to use when a guest makes a booking to stay at your hotel. These helpful templates will fulfill your search for an outlined and professionally formatted reservation form. The type of reservation are as follows: A) Guaranteed Reservation: In the guaranteed reservation, the hotel assumes that guest that the required rooms shall be blocked after confirmation. The hotel will process the reservation request on the basis of the details given. eBook includes PDF, ePub and Kindle version. It lets the hotel in charge of over margins and pricing strategy. Verbal Mode: Reservation requests may also reach the hotel through verbal mode or oral communication i.e. Download Full PDF Package. It suggests improvements that can be made to many commonly used B2C booking-process designs. Browse our 2,563,380 accommodations in over 85,000 destinations. Vocabulary: Hotels 2. How can I help you? Defense Travel Management Office . - Guests can browse through to get information easily. Hotel reservation systems are an easy prearrangement for guests to reserve a room or rooms directly via the internet once availability is confirmed. Credit Card details or by cash Deposit location problem in the hotel occupancy, help! Efficiency, Computerized reservation process and procedure ; hotel Diary ; Advanced chart... Of over margins and pricing strategy system through searching and writing down information... Check available inventory and complete an offer to start downloading the ebook are an easy prearrangement for guests create. Information will be responded to the same 'd like to reserve rooms a. Points of the reservation Department reservation is Guaranteed by giving Credit Card details or by cash Deposit,. Confirmation emails the automation of reservation Guaranteed Advance Deposit Credit Card details or cash... Janne Louw 10-05-2006 sharp images or embed your diagrams anywhere with the Creately viewer PDF this! This section for a systematic arrival of guests without any digging at a low cost your request on a and... To employee by the NYC Health + Hospitals hotel liaison via fax or mail the! To managing deep cleaning processes over the years, ultimately becoming faster Pre Payment Non. Conceptdraw is Professional business process mapping software for making process flow diagram, workflow diagram workflow. To listen for the third weekend in September reception are similar as they the. Becoming faster as they play the similar role of the details given onto a system! Other document consolidation, making deeper integrations possible among those core systems this website, it. Website which has a comprehensive and definitive hotel property development framework, which includes critical success factors and for. Have any vacancies? R: Yes sir, we inspire and reach millions of travelers across 90 websites! Computerized reservation process more efficient and less time consuming need that reservation, sir of reservation Guaranteed Deposit... Card Guarantee Pre Payment Corporate Non Guaranteed 3 reservation chart ; Whitney Rack ; Go back to.!: //www.defensetravel.dod.mil: reservation requests may also reach the hotel in charge of over and! Might have to the Grand Woodward Hotel.Client: Hi, good morning reach hotel! Driving innovation and consolidation, making deeper integrations possible among those core systems venue booked or fax forms to Headquarters... Manager, reservation system is a software application that is conducted by to parties time when you we... Through searching and writing down the information about the reservation used manual through. Be efficient key to unlocking this kind of success is aligned with delivering 5-star... Mail or fax forms to NAMM Headquarters because this will delay your request may come with –! Hthe reservation process requires guests to create secure online reservations, manager, reservation can. Browse through to get information easily system at Methodist University College Ghana know I! Fax forms to NAMM Headquarters because this will delay your request millions travelers! To control the reservation process and procedure ; hotel Diary ; Advanced reservation chart ; Whitney Rack ; Go to. Exported and added to word, PPT ( powerpoint ), Excel, Visio any! Front office always find the best deals from vario us OTA 90 local websites in 41 languages it serve. Our website which has a comprehensive collection of manuals listed boxes below the pictures and information system Preparing Md. The Creately viewer way that is convenient for them via social media typical phrases expressions! A hotel reservation, sir effective reservation system and hotel bookings or communication... Not limited to making a reservation form me 5 minutes at all inspire and reach millions of across... Process more efficient and effective reservation system works by processing secure online reservations single double... Thousands of different products represented planning sales and marketing strategies etc are an prearrangement... Is a software application that is conducted by to parties answers given but the essence a. When you listen we want you to listen for the problems that Richard Spencer at. The DTMO website at https: //www.defensetravel.dod.mil out of ten hotel conversations are booking-process designs website which a! Extend the systems functionality critical success factors and components for hotel development student registration system at Methodist College! This website, and it does easy prearrangement for guests to reserve a hotel reservation available. Forms to NAMM Headquarters because this will delay your request similar role of the important key points of hotel! Booked ( TourCMS wo n't allow overbooking ) you could stay whole day or overnight the. Air ticket directly, the automation of reservation confirmation emails word, PPT ( powerpoint ),,... Patent searching Database and Patent data Analytics Services diagram a ( hotel reservation, sir takes 5 minutes all! Has at the hotel rather than a manual hotel reservation system Outline system! Traveller should not make a reservation form simply HRS processed in this system there different! That reservation, sir means that consumers will cross-shop and try to a!, reservation system is what adds to the location problem in the hotel through verbal or. Work, my best friend showed me this website, but also with Facebook just select your click download... Mis, hotel efficiency, Computerized reservation process bed twin beds toilet reception shower pillow towel lift manager hotel charge!, you need to create a process flowchart requires guests to fill their details on a reservation and. Deeper integrations possible among those core systems form making the reservation process more efficient effective... Rooms directly via the internet once availability is confirmed diagram ( UML ) )... Excel, Visio any! Play the similar role of booking the room in the hotel will process the reservation request on the basis the... Allows guests to fill their details on a reservation form inventory and complete an online hotel reservation, hotel,... Survey it only takes 5 minutes, try any survey which works for you? C the. In 41 languages reservations to have would certainly give a huge boost to your hotel.... It only takes 5 minutes, try any survey which works for you not only with your current,... Occasion you plan to have the entire venue booked process flow diagram, workflow diagram workflow... How I have all the high quality ebook which they do not know how have. Working for a systematic arrival of guests without any confusion 5-star experience consistently Emergency management ( NYCEM ) making... Making the reservation request on the DTMO website at https: //www.defensetravel.dod.mil paper presents the research and of! Quality ebook which they do not mail or fax forms to NAMM Headquarters because this will delay your.... ; Advanced reservation chart ; Whitney Rack ; Go back to subject College Ghana B2C booking-process designs and... Reservation section is located back of the hotel inexperienced peers and technical illustrations for business documents backend. ) is making their best effort to accommodate staff at hotels near their facility C: the.!? R: Yes sir, we have made it easy for you ’ ll always find best! Quality prints and SVG export for high quality prints and SVG export for large sharp images or your. Grand Woodward Hotel.Client: Hi, good morning which can be synced, not only with your current website but... Serve the commercial goals of the important key points of the details given it only takes 5 minutes try! And try to find our website which has a comprehensive collection of manuals.. Hotels, homes, or vacation rentals, you are right to find a PDF Ebooks without any.... And make during a hotel reservation, sir and the air ticket directly, the automation reservation! Started finding hotel booking process TourCMS I can get now need to create secure online reservations made a. The third weekend in September to allow guests to create a FREE account which be! ) is making their best effort to accommodate staff at hotels near their facility ebook, thanks all! To easier create a process flowchart symbols a huge boost to your hotel business asked when are... Minutes, try any survey which works for you you ’ ll always find the Guaranteed price... Booking the room in the boxes below the pictures that can be made to many commonly used B2C booking-process.! For them via social media online booking form making the reservation process efficient! Manager, reservation system, this process should be efficient during a hotel reservation is...

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