You can claim online via your TfL account or by post by writing to: TfL Customer Services, 4th Floor, 14 Pier Walk, London, SE10 0ES. Top up online and get easy access to your journey and payment history TfL’s Oyster section has information on how you can get a refund of your deposit and unused Pay As You Go (PAYG) credit if you no longer need it. National Rail: Call 03457 48 49 50 for National Rail Information 0903 871 2492: TfL lost property (Calls cost £1.50 connection fee plus £1.50 per minute plus your network providers access charge.) TfL has an online account-based system. Click here - we can forward your call to Connection Phone Number; Transport for London (TfL) general enquiries (Calls cost £1.50 connection fee plus £1.50 per minute plus your network providers access charge.) Rather than request a low value refund, it may be better to amend the charge to another vehicle or date. Congestion Charging: Call 0343 222 2222 for London Congestion Charge Enquiries. Court proceedings. Create an account. Transport for London (TfL), its subsidiaries and service providers will use your personal information for the purposes of processing your feedback, providing you with a response, or the information or services you have requested, and the provision of travel related information. After speaking to TfL's customer service, she was eventually given a refund of £706.56 for her overpayments in 2018. For those with a Telecommunications Device for the Deaf (TDD) call our toll free line at 1-866-773-0405. It is not possible to identify the amount/value of claims processed by TfL’s contact centre. Low Emission Zone: Call 0343 222 1111 for London Emission Zone Related Information. To apply over the phone, call TfL customer services on 0343 222 1234 (this costs the same as a normal 020 number) with your Oyster card details. By phone. Follow the instructions to get a refund to your bank account. ‘Transport for London (TfL) provides customers with a variety of ways to get in contact. If you are confused about the Oyster or contactless statement you receive when you buy a ticket you can call TfL’s helpline , on 0343 222 1234 (between 8am and 8pm). To request a refund you will need the: Number plate (Vehicle Registration Mark) Receipt number and charge start date for the charge you want refunded; There is a £10 administration charge to process a refund whatever the amount. TfL and its subsidiary companies will accept service of legal proceedings by email at: Rule6CPRService@tfl.gov.uk Service by email will not be accepted at any other TfL email address; Service by email will only be accepted if the email and any attachments are in Microsoft-readable format and are less than 10MB in total size If a customer prefers to speak to an advisor, TfL has a telephone line available 24 hours a day, 7 days a week. Customers can query individual claims by contacting TfL’s contact centre. Ask for a refund, explaining what went wrong and where you should have touched in or out. If you have £10 or less pay-as-you-go credit, you can get a refund … Contact List: TfL Enquiries (Roads, Bus, River, DLR, Tube, Oyster, Refunds): Call 0343 222 1234 for Customer Service. Grace said: "At first TfL told me it was my responsibility to read the terms and conditions, but in the end they were very helpful in getting my account refunded. To claim for further incomplete journeys without waiting, call TfL customer services on 0343 222 1234 (it costs the same as calling a regular 020 number). If you have any other questions or if you need further assistance, please contact WPS TRICARE Customer Service at our toll free number 1-866-773-0404. Sadly you can't get a refund … The table below shows the number/value of refunds paid to customers by month from January 2013 to September 2020. 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